Warranty

In addition to your rights under Australian Consumer Law, products sold by Revive PC are covered by a 3 month Limited Return-to-base Warranty and/or Manufacturer Warranty.

Brand-new products sold by us are covered by manufacturer warranties. It is up to you to decide whether you would like to deal with us or the manufacturer in the event of a warranty claim.

Our refurbished goods are covered under our 3-month Limited Return-to-base Warranty.

Faulty products within the warranty period will be repaired and restored to fully working order. If an item cannot be fully repaired to working order, then we may replace it at our discretion with an equivalent refurbished product.

This limited warranty does not cover:

• Software, including the operating system, trial software and preloaded software
• Virus, infection, worms, or similar malicious code
• External causes such as accident, abuse, misuse, or problems with electrical power
• Servicing not authorised by Revive PC
• Usage that is not in accordance with product instructions
• Problems caused by using accessories, parts, or components not supplied by Revive PC
• Products for which Revive PC has not received payment or are being disputed
• Products damaged by misuse, abuse, riot, vandalism, theft, fire, flood, wind, lightning, freezing, power failure, power reduction, telephone failure or acts of God
• Cost of installation, removal or re-installation of this product or any component of the product
• Expendable items such as non-removal batteries, toner cartridges, and other operating supplies
• Purely cosmetic scratches, dents or other similar physical damages

You are responsible for shipping or returning the product back to us safely.

 

Goods Faulty on Arrival

If the item is found faulty on arrival it should be reported to us within seven days of receiving the product. We will either replace the item or refund the full amount of the order based on your choice. A return label will be emailed for products that need to be returned. Return items will need to be sent back by dropping them off at your local post office.

 

Refunds

Please do your research on all products before ordering from our store. Contact us if you need help to determine which product is appropriate for your needs. We do not take any responsibility for incorrect choices or any hardware and software compatibility issues.

Contact is required for a full/partial refund and the item/s must be received by us before refund instalment can be handled. All parts/items of the products must be returned to us for the refund. Any missing parts/items may delay the refund process or a partial refund provided to you until all parts/items are received by us. It is up to us to determine the amount of which we can refund you back.

All brand-new products must come back unopened and in its original packaging.

You are responsible for shipping or returning the product back to us safely.

The cost of shipping an item back to us will be covered by the customer, unless the item is deemed faulty. We can provide a prepaid return label for you but the cost will be deduced from the refund. Refund instalment will be the amount of the customer’s purchase price of the product as reflected on the invoice minus any extra fees such as a prepaid return label provided by us. Refunds will be processed either by PayPal, direct bank transfer or any other payment services. If payment of the item by the customer was handled through PayPal then the refund instalment can be refunded through PayPal. All other methods of payment by customers will be handled through other payment services or direct bank transfer and may take up to 7 business days after receiving the goods. Contact may be required to retrieve banking details for refund.

 

Data Loss

Revive PC does not accept any responsibility or liability for any data loss caused by an item that you have purchased from us or elsewhere or any repair/service carried out by us. It is your responsibility to have sufficient data backup procedures to suit your requirements. You can review our terms and conditions prior to purchasing an order on our website.