Refund Policy

Please do your research on all products before ordering from our store. Contact us if you need help to determine which product is appropriate for your needs. We do not take any responsibility for incorrect choices or any hardware and software compatibility issues.

Contact is required for a full/partial refund and the item/s must be received by us before the refund instalment can be handled. All parts/items of the products must be returned to us for a refund. Any missing parts/items may delay the refund process or a partial refund provided to you until all parts/items are received by us. It is up to us to determine the amount of which we can refund you back.

All brand-new products must come back unopened and in their original packaging.

You are responsible for shipping or returning the product back to us safely.

The cost of shipping an item back to us will be covered by the customer unless the item is deemed faulty. We can provide a prepaid return label for you but the cost will be deduced from the refund. The refund instalment will be the amount of the customer’s purchase price of the product as reflected on the invoice minus any extra fees such as a prepaid return label provided by us. Refunds will be processed either by PayPal, direct bank transfer or any other payment services. If payment of the item by the customer was handled through PayPal then the refund instalment can be refunded through PayPal. All other methods of payment by customers will be handled through other payment services or direct bank transfer and may take up to 7 business days after receiving the goods. Contact may be required to retrieve banking details for a refund.

Returns Policy

If you are not satisfied with your purchase, contact us for a Return Authorisation Docket. Make sure the items are in their original condition within 30 days of receipt. All refunds are for the product cost only, the original shipping cost is not refunded. All returns or exchanges must be pre-arranged first by contacting our Customer Service team via email (see Contact Us Page)

If we have sent you a product that is different from what you have ordered and you seek a refund; we will provide you with a return authorisation number to return the goods to us. We do not accept returns and refunds for “change of mind”.

If the item is found faulty on arrival it should be reported to us within seven days of receiving the product. We will either replace the item or refund the full amount of the order based on your choice. A return label will be emailed for products that need to be returned. Return items will need to be sent back by dropping them off at your local post office.

All items returned to Revive PC must be shipped in the original packaging. Damage as a result of incorrect packaging/damage in transit will need to be paid for by the sender.